Recent Articles
How to Identify Members Counted in “Active with Billable Contact” Metrics (LEAP Dashboard)
Purpose This article explains how to identify which members are included (and excluded) in the “Active with Billable Contact” counts shown on the LEAP Dashboard for a specific Care Manager. This process helps reconcile discrepancies between internal ...
Removing Goals (OGIs) from a Member’s Care Plan
Purpose This article explains how to remove or delete a Goal (OGI – Opportunity, Goal, Intervention) from a member’s Care Plan in GuidingCare. Steps Go to Member Details From the main navigation, open the member’s profile. On the left-hand menu, ...
How to Add Units or Hours to a Care Plan in GuidingCare
Applies To: Care Managers, Supervisors, and Administrative Staff System: GuidingCare (CHN Instance) Last Updated: October 2025 Overview This article explains how to record service units or hours on a member’s Care Plan in GuidingCare. Hours and units ...
Why Phone Numbers and Emails Disappear After Saving in Member Details
Summary: Users may notice that phone numbers or email addresses entered in the Member Details screen appear to save successfully but are missing the next time the record is opened. This is typically due to not setting the updated contact as the ...
Care Team History Does Not Match Care Team Name
Problem Statement Users report that when selecting a Care Team record and then viewing History, the list of Care Team Names does not match the record selected. Cause This behavior is expected. GuidingCare displays Care Team history according to the ...
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