Related Articles
Care Team History Does Not Match Care Team Name
Problem Statement Users report that when selecting a Care Team record and then viewing History, the list of Care Team Names does not match the record selected. Cause This behavior is expected. GuidingCare displays Care Team history according to the ...
How do I reset my password in GuidingCare?
If you have forgotten your password or need to change it for security reasons, follow the steps below to reset your password and regain access to your account. Step 1: Navigate to the Login Page In your browser visit: ...
Why Phone Numbers and Emails Disappear After Saving in Member Details
Summary: Users may notice that phone numbers or email addresses entered in the Member Details screen appear to save successfully but are missing the next time the record is opened. This is typically due to not setting the updated contact as the ...
How to Add Units or Hours to a Care Plan in GuidingCare
Applies To: Care Managers, Supervisors, and Administrative Staff System: GuidingCare (CHN Instance) Last Updated: October 2025 Overview This article explains how to record service units or hours on a member’s Care Plan in GuidingCare. Hours and units ...
How to View Active Cases/Clients
You will receive members/clients in two ways: 1. Members will be assigned to you by a supervisor. Members who are assigned to you will show up in a list under My Members on the upper left side. 2. Members will be referred to you. Any member referrals ...