Recent Articles
Removing Goals (OGIs) from a Member’s Care Plan
Purpose This article explains how to remove or delete a Goal (OGI – Opportunity, Goal, Intervention) from a member’s Care Plan in GuidingCare. Steps Go to Member Details From the main navigation, open the member’s profile. On the left-hand menu, ...
How to Add Units or Hours to a Care Plan in GuidingCare
Applies To: Care Managers, Supervisors, and Administrative Staff System: GuidingCare (CHN Instance) Last Updated: October 2025 Overview This article explains how to record service units or hours on a member’s Care Plan in GuidingCare. Hours and units ...
Why Phone Numbers and Emails Disappear After Saving in Member Details
Summary: Users may notice that phone numbers or email addresses entered in the Member Details screen appear to save successfully but are missing the next time the record is opened. This is typically due to not setting the updated contact as the ...
Care Team History Does Not Match Care Team Name
Problem Statement Users report that when selecting a Care Team record and then viewing History, the list of Care Team Names does not match the record selected. Cause This behavior is expected. GuidingCare displays Care Team history according to the ...
Removing Deceased, Disenrolled, or Transferred Members from My Members Widget
Problem Statement Users report that deceased, disenrolled, or transferred-out members are still showing in the My Members widget. These members are flagged with a red exclamation mark next to their name. Cause This behavior is expected. In ...
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