How to Update a Member’s Address in Guiding Care
Issue:
Users need to update or correct a member’s address within Guiding Care but are unsure where to do this.
Steps to Update a Member’s Address:
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Navigate to the member’s profile and select the Member Details tab.
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Locate the Address panel on the right side of the screen.
Click the Edit button (top right of the Address panel).
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Enter the new Street, City, State, Zip Code, and County information.
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Click Save to update the record.
Add or Update Multiple Addresses
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To add multiple addresses, scroll to the expandable Addresses section at the bottom of the Member Details page.
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Click Add to create a new address or select an existing one and click Edit.
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Fill out the Additional Address modal: Street, City, State/Province, County, Country, and Zip Code.
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Select the Address Type (e.g., Mailing, Physical).
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Check Is Primary Address if this should replace the main mailing address.
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Click Save.
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The old address will remain in the system for historical reference.
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If the old address still displays on letters or printed correspondence, this is due to system-level configuration rules. Submit a Help Desk ticket if you need the prior address completely replaced in outputs.
Escalation:
If you are unable to update the address using the steps above, or if the change does not reflect in member correspondence, please submit a Help Desk ticket with the following:
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Member Name and ID
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Screenshot of the current Address panel
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The corrected address that should appear
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