Member Missing from Unassigned List – Assigned to Another Agency

Member Missing from Unassigned List – Assigned to Another Agency

Issue:
A member appears on the BAF file but is not listed under “unassigned” in your CHN portal and appears assigned to a different agency.

Likely Cause:
The member is still actively assigned to another agency in NC Tracks, which overrides the assignment visibility in CHN.

Steps to Verify and Escalate:

Step 1: Confirm BAF File Entry

Double-check if the member ID appears correctly on the BAF file shared with your agency.

Step 2: Validate Eligibility in NC Tracks

Log into NC Tracks or coordinate with your eligibility lead to confirm the current assignment status.

Step 3: Escalate to Help Desk if assignment mismatch

If the member should appear under your agency, submit a ticket to the Help Desk:

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