Removing Deceased, Disenrolled, or Transferred Members from My Members Widget

Removing Deceased, Disenrolled, or Transferred Members from My Members Widget

Problem Statement

Users report that deceased, disenrolled, or transferred-out members are still showing in the My Members widget. These members are flagged with a red exclamation mark next to their name.

Cause

This behavior is expected.
In GuidingCare, when a member’s eligibility is expired, terminated, or deceased, the system displays a red exclamation mark. However, the member will not automatically disappear from the My Members widget.

To fully remove them, the member must be manually unassigned from the Care Team.

Solution

Unassign the member from the Care Team to remove them from My Members.

Steps to Resolve

  1. Log in to the GuidingCare application.

  2. Search and access the member’s record.

  3. Navigate to Care Team.

  4. Select the Care Staff and click Edit.

  5. Enter an End Date (this unassigns the member).

  6. Click Update.

  7. Confirm that the member is no longer displayed in the My Members widget.

Reference

Red exclamation marks indicate termed, transferred, or deceased status. Removal requires manual unassignment from the Care Team.


    • Related Articles

    • Exporting Eligible Members Using LEAP Dashboard

      Purpose: How to use the LEAP Dashboard to filter and export a list of members with active assignments/eligibility by month and organization. Step-by-Step Instructions: Log into the LEAP Dashboard. Open the CHN Operations Dashboard: From the homepage, ...

    • Exporting Assigned & Eligible Members from GC

      Learn how to generate and export a list of members currently assigned to your organization and marked as eligible using the GC platform. Step-by-Step Instructions: Log into GC. Navigate to Member Assignment: From the Home Screen, go to: Manage > ...

    • How to Bulk Assign Members to a Care Manager

      Navigate to Member Assignment Go to Manage. Select Manage Care Member and Mailing. Apply Filters Select the relevant Client (organization name) from the dropdown. Choose Unassigned to filter members without a care manager, or Enter the current care ...

    • Why Members Assigned in Bulk Appear Back as Unassigned

      Summary: This article explains why members assigned in bulk may revert to "Unassigned" status and outlines the system rule that causes this behavior. Issue: Users may observe that members assigned in bulk to a care manager (e.g., Mikaylah) appear ...

    • How to Assign A New Program in Guiding Care

      Open the Member Profile in Guiding Care. . Go to Programs and click Add New Program. Check the box for Add Clinical Program if applicable. Select Clinical Program from the list. Enter the Start Date and End Date (not required). Set the Status to ...